At Golden Ash, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, mobile or tablet application, or any other platform collectively referred to as the Website.
By accessing or using our Website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information when you use our Website or interact with us:
1. Personal Information You Provide:
Name, email address, phone number, and other contact details. Account information such as your username and password. Information provided through forms, surveys, or service inquiries.
2. Automatically Collected Information:
IP address, browser type, operating system, and device information. Usage data such as pages visited, time spent on the Website, and referral sources. Cookies and similar technologies to enhance your browsing experience.
How We Use Your Information
We may use the information collected for the following purposes:
Service Delivery:To provide and manage the services you request.
Customer Support:To address inquiries, complaints, and technical issues.
Personalization:To tailor content, recommendations, and user experience.
Marketing: To send promotional emails, offers, and updates about our services (you can opt-out at any time).
Security:To prevent fraud, unauthorized access, and other security risks.
Legal Compliance:To comply with applicable laws and enforce our terms.
Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:
Service Providers:
With trusted third-party vendors who assist in delivering our services (e.g., hosting, analytics, or customer support).
Legal Requirements:
If required by law or to protect our rights, property, or safety.
Business Transfers:
In the event of a merger, sale, or transfer of assets, your information may be transferred to the new entity.
Cookies and Tracking Technologies
Our Website uses cookies to improve functionality and user experience. Cookies are small files stored on your device that help us understand usage patterns and preferences.
You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect your ability to access certain features of our Website.
Data Security
We implement industry-standard security measures to protect your information. However, no system can be 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: Request a copy of the information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request the deletion of your personal data, subject to legal requirements.
Objection: Object to the processing of your data for certain purposes.
Data Portability: Request the transfer of your data to another entity.
To exercise your rights, please contact us using the details provided below.
Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.